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Privacy Policy

Contents

1. Introduction

C11 Sports Recovery Ltd, trading as C11 Recovery (“C11 Recovery”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit www.c11recovery.com, purchase our products or services, or otherwise interact with us, in accordance with the EU General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and — for our UK customers and operations — the UK GDPR and Data Protection Act 2018.

2. Who We Are

We are the data controller responsible for your personal data: C11 Sports Recovery Ltd, trading as C11 Recovery, a company registered in Ireland under company number 767153, with its registered office at 2 Tudor Court, Coill Dubh, Naas, Kildare, W91 PCV6, Ireland. VAT registration number IE4326689CH.

Contact for data protection queries: info@c11recovery.com

3. Personal Data We Collect

  • Identity & contact data: name, billing/delivery address, email address, phone number.
  • Order & transaction data: products/services purchased, order value, and payment status. We do not store full card details — payments are handled by our bank/payment provider.
  • Installation site data: information you give us about your site (e.g. electrical or water access) where relevant to installation.
  • Communications: enquiries, correspondence, and call or meeting notes.
  • Marketing preferences: newsletter or marketing sign-up and your communication preferences.
  • Technical & usage data: IP address, browser/device type, and pages visited, collected via cookies and similar technologies.
  • Event & hire data: for mobile recovery/event hire bookings, event details, venue information, and related logistics you provide.

4. How We Use Your Data, and Our Legal Basis

PurposeLegal basis
Processing and fulfilling orders, installations, and hire bookingsPerformance of a contract
Managing payments and accountsPerformance of a contract / legal obligation
Responding to enquiriesLegitimate interests / contract
Sending marketing communications (newsletters, offers)Consent, or legitimate interests for existing customers (with an opt-out)
Improving the Website and our services; analyticsLegitimate interests
Complying with legal, tax, and accounting obligationsLegal obligation
Coordinating sponsorship, partnership, and event activationsLegitimate interests / contract

5. Cookies & Similar Technologies

We use cookies to operate the Website, remember your preferences, and — with your consent — for analytics and marketing. We currently use Google Analytics, Meta Pixel, and Klaviyo. You can manage your cookie preferences through our cookie banner or your browser settings.

6. Who We Share Your Data With

  • Installation and logistics partners or subcontractors engaged to deliver or install products, or to run event/hire bookings.
  • Payment processors and our bank, to process payments.
  • IT, hosting, and software providers.
  • Professional advisors, such as our accountants or solicitors, where necessary.
  • Sponsorship or partner organisations, only where relevant to a specific partnership or activation you are involved in.
  • Authorities, regulators, or other third parties where required by law.

We do not sell your personal data to third parties.

7. International Transfers

As we operate across Ireland and the UK, some personal data may be transferred between these jurisdictions; the UK benefits from an adequacy decision that permits this. Where any provider we use is located outside the EEA/UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

8. Data Retention

We keep personal data only as long as necessary for the purposes described above, including to meet legal, accounting, warranty, and tax obligations — for example, financial records are typically retained for 6 years. Marketing data is retained until you unsubscribe or withdraw consent.

9. Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you
  • Have inaccurate data corrected
  • Request erasure of your data in certain circumstances
  • Restrict or object to certain processing
  • Receive your data in a portable format
  • Withdraw consent at any time, where processing is based on consent
  • Lodge a complaint with the Irish Data Protection Commission (dataprotection.ie) or, if you are a UK resident, the UK Information Commissioner’s Office (ico.org.uk)

To exercise any of these rights, contact us using the details in Section 13.

10. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Children’s Privacy

Our Website and services are not directed at children, and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website, with the “last updated” date shown above.

13. Contact Us

C11 Sports Recovery Ltd
2 Tudor Court, Coill Dubh, Naas, Kildare, W91 PCV6, Ireland
Email: info@c11recovery.com
Telephone: +353 45 933 504

Last updated: 15 September 2026