1. About These Terms
These Terms and Conditions (“Terms”) govern your use of the website www.c11recovery.com (the “Website”) and your purchase of products and services from C11 Sports Recovery Ltd, trading as C11 Recovery (“C11 Recovery”, “we”, “us”, “our”), a company registered in Ireland under company number 767153, with its registered office at 2 Tudor Court, Coill Dubh, Naas, Kildare, W91 PCV6, Ireland. VAT registration number IE4326689CH.
By accessing the Website or placing an Order with us, you agree to be bound by these Terms. If you do not agree, please do not use the Website or place an Order.
2. Definitions
- “Products” means sauna, cold plunge/cold water immersion, and related recovery equipment supplied, delivered and/or installed by us, together with third-party recovery technology products we distribute (including Hyperice).
- “Services” means installation, commissioning, servicing, mobile recovery unit hire, and event activation services we provide.
- “Order” means a request to purchase Products and/or Services, whether made via the Website, by quotation, or by pro forma invoice.
- “you” / “your” means the person or business placing an Order or using the Website.
3. Website Use
- Content on the Website is provided for general information. We keep it up to date where we can, but we do not guarantee it is always accurate, complete, or current.
- You must not misuse the Website — including introducing malware, attempting unauthorised access, or scraping content.
- We may suspend or restrict access to the Website at any time, for any reason, including maintenance.
- All content on the Website — including text, graphics, logos, and the C11 Recovery name and branding — is owned by or licensed to us and may not be reproduced without our written permission.
4. Our Products & Services
4.1 Equipment Sales & Installation
Supply, delivery and installation of sauna equipment (Ireland) and cold plunge / cold water immersion equipment (Ireland and UK).
4.2 Mobile Recovery & Event Hire
Hire of mobile recovery units and equipment for events, activations, and club/team use across Ireland and the UK, subject to the hire terms in Section 10.
4.3 Recovery Technology Distribution
Distribution of third-party recovery technology products, including Hyperice. These carry the original manufacturer’s warranty in addition to the terms below.
5. Quotes, Pro Forma Invoices & Orders
Quotes are valid for 30 days from the date issued, unless stated otherwise.
A binding contract is formed once we confirm your Order — for example, by issuing a pro forma invoice or written confirmation — not simply on receipt of your enquiry.
We reserve the right to decline any Order at our discretion.
6. Pricing & Payment
Prices are quoted in euro (Ireland) or GBP and shown inclusive or exclusive of VAT as stated on the relevant invoice; some Orders may be VAT-exempt, as shown on your pro forma invoice.
All Orders require 100% payment upfront to confirm and secure an installation or delivery slot, unless we agree otherwise with you in writing.
Payment is made by bank transfer using the euro (IBAN/BIC) or UK (sort code/account number) bank details provided on your invoice, or another method we specify.
We reserve the right to correct any pricing error before an Order is confirmed.
7. Delivery & Installation
Estimated lead time is 6–8 weeks from receipt of full payment, subject to stock availability and logistics. This is an estimate, not a guaranteed date.
An installation and delivery date must be agreed with us before payment. While we make every effort to meet scheduled dates, timelines may change due to factors outside our control, including shipping delays, strikes, or weather conditions (see Section 12, Force Majeure). We will keep you informed throughout.
It is your responsibility to ensure all site works are completed before installation, including electrical supply to specification and adequate water supply and drainage where required. Failure to do so may result in delays and additional costs.
Installation is provided nationwide across Ireland for sauna and cold plunge equipment. UK installation availability will be confirmed at the time of your Order.
8. Cancellations, Returns & Your Right to Cancel
Consumers (non-business customers) buying at a distance or off-premises may have a statutory cooling-off right to cancel within 14 days under Irish/EU consumer protection law and, for UK customers, equivalent UK consumer protection law.
Many of our Products are made and installed to your specification (bespoke sauna and cold plunge builds, site-specific installation). The statutory cancellation right may not apply once installation has begun, or where goods are made to order. We will confirm whether your Order can be cancelled at the time you place it.
Business (B2B) customers do not have a statutory cancellation right. Cancellation and any refund are subject to the terms agreed at Order and may be subject to a cancellation charge reflecting costs we have already incurred (e.g. equipment ordered, site visits carried out).
To cancel an Order, contact us using the details in Section 19 as soon as possible.
9. Warranties
- A 12-month warranty applies in commercial settings to sauna heaters and cold plunge chiller units.
- The timber sauna structure carries a 5-year warranty.
- The cold plunge structure carries a 3-year warranty.
All warranties commence from the date of installation and are subject to proper use and maintenance in line with manufacturer guidelines. They cover defects in materials or workmanship and do not cover damage from misuse, unauthorised modification, normal wear and tear, or failure to maintain the equipment as instructed.
These warranties are in addition to, and do not affect, your statutory rights as a consumer under Irish/EU or UK consumer protection law.
Recovery technology products we distribute (such as Hyperice) carry the original manufacturer’s warranty.
10. Mobile Recovery & Event Hire Terms
- Hire bookings are subject to availability and are confirmed once a 50% deposit or booking fee is paid.
- You are responsible for providing safe, suitable site access, power, and any permits required for your event.
- You are liable for loss of, or damage to, hired equipment during the hire period, beyond fair wear and tear.
- Cancellations made within 5 days of the event date may forfeit the deposit or incur a cancellation charge.
- We reserve the right to cancel or reschedule a booking for reasons outside our control (for example, weather, logistics, or safety) and will make reasonable efforts to offer an alternative date.
11. Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
Subject to the above, our liability for any loss arising from the Products or Services is limited to the price you paid for the relevant Products or Services.
We are not liable for indirect or consequential loss, including loss of profits or business, except where required by law.
12. Force Majeure
We are not liable for any delay or failure to perform our obligations caused by events outside our reasonable control, including shipping delays, strikes, extreme weather, and supply chain disruption. We will keep you informed and take reasonable steps to minimise any delay.
13. Intellectual Property
All trademarks, logos, and content on the Website — including the C11 Recovery name and branding — remain our property or that of our licensors, and may not be used without our prior written consent.
14. Third-Party Links
The Website may contain links to third-party sites, including manufacturer or partner sites. We are not responsible for the content or privacy practices of those sites.
15. Data Protection & Privacy
We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
16. Complaints & Dispute Resolution
If you have a complaint, please contact us directly in the first instance using the details in Section 19 — we will do our best to resolve it. EU consumers may also use the European Online Dispute Resolution (ODR) platform.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of Ireland. Any disputes are subject to the exclusive jurisdiction of the courts of Ireland, save that where you are a consumer resident in the UK, you may also be entitled to bring proceedings in the courts of your place of residence, in accordance with applicable consumer protection law.
18. Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your Order applies to that Order. Continuing to use the Website after changes are posted means you accept the updated Terms.
19. Contact Us
C11 Sports Recovery Ltd
2 Tudor Court, Coill Dubh, Naas, Kildare, W91 PCV6, Ireland
Telephone: +353 45 933 504
Email: info@c11recovery.com
Website: www.c11recovery.com
Last updated: 15 September 2026
