This Cookie Policy explains how C11 Sports Recovery Ltd, trading as C11 Recovery (“C11”, “we”, “us”), uses cookies and similar technologies on c11recovery.com. It applies to visitors from Ireland, the United Kingdom and elsewhere, and should be read together with our Privacy Policy.
Cookies are small text files placed on your device when you visit a website. They let the site remember your actions and preferences (such as your currency, your basket or whether you are logged in) so you do not have to set them again every time you return. Similar technologies, such as pixels and local storage, work in much the same way and are covered by this policy.
In Ireland, cookies are governed by the ePrivacy Regulations (S.I. No. 336 of 2011) and the General Data Protection Regulation (GDPR), overseen by the Data Protection Commission. In the United Kingdom they are governed by the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR, overseen by the Information Commissioner’s Office. In both countries, we must ask for your consent before setting any cookie that is not strictly necessary to run the site, and you can withdraw that consent at any time.
When you first visit c11recovery.com you will see a cookie banner. “Accept all” allows every cookie described below. “Essential only” allows only the cookies the site needs to work. We store your choice in a cookie called c11_consent for 12 months so we do not ask you on every page. You can change your mind at any time using the cookie settings link at the bottom of this page.
These are required for the site to function and cannot be switched off. They are set in response to actions you take, such as adding a product to your basket, choosing a currency or logging in.
| Cookie | Purpose | Duration |
|---|---|---|
| woocommerce_cart_hash, woocommerce_items_in_cart | Remember what is in your basket | Session |
| wp_woocommerce_session_* | Links your basket and checkout to your browser | 2 days |
| c11_currency | Remembers whether you chose Ireland (EUR) or UK (GBP) pricing | 12 months |
| c11_consent | Stores your cookie choice | 12 months |
| wordpress_logged_in_*, wordpress_sec_*, wp-settings-* | Keep you logged in to your account | Session to 12 months |
| Revolut (checkout) | Fraud prevention and secure card payment when you pay | Session |
We use Google Analytics 4, loaded through Google Tag Manager, to understand how visitors use the site, which pages are popular and where people arrive from. The data is aggregated and does not identify you personally. We use Google Consent Mode, so these tags only store cookies once you accept.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Distinguishes visitors | 2 years |
| _ga_* | Keeps session state for Google Analytics | 2 years |
We use Klaviyo to send our email newsletter and to show sign-up forms on the site, and we may use advertising tags (such as Meta) through Google Tag Manager to measure our campaigns and show relevant ads. These are only loaded if you accept all cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| __kla_id | Klaviyo: recognises you if you have signed up to our emails and records which forms you have seen | 2 years |
| _fbp | Meta: measures the performance of our advertising | 3 months |
Some cookies are set by services we use rather than by us: Google (analytics and tag management), Klaviyo (email marketing), Meta (advertising) and Revolut (payments). Each of these companies has its own privacy policy explaining how it uses the data it collects.
You can also block or delete cookies through your browser settings. Most browsers let you refuse all cookies, accept only some, or delete cookies already stored. Blocking strictly necessary cookies will stop parts of the site working, including the basket and checkout. Guidance for common browsers is available from aboutcookies.org.
We may update this policy when we change the cookies we use or when the law changes. The date at the top of this page shows when it was last reviewed.
C11 Sports Recovery Ltd, 2 Tudor Court, Coill Dubh, Naas, Co. Kildare, W91 PCV6, Ireland. Email info@c11recovery.com.
Cookies on c11recovery.com
We use essential cookies to run the site, and with your permission, analytics and marketing cookies to understand how it is used and to show relevant offers. Read our Cookie Policy.
So we can show you the right prices and delivery options.
All prices include VAT. You can change this any time.
